Troubleshooting FAQs

Why won't my smartwatch connect to my phone via Bluetooth?

Ensure both your smartwatch and mobile have Bluetooth turned on and are within range (usually less than 10 meters). Also, check if your smartwatch is already connected to another device, as some models can only connect to one device at a time.

How can I pair my smartwatch with my phone?

To pair your smartwatch, enable Bluetooth on your phone. On your phone, open the Bluetooth settings and select your 007 smartwatch from the list of available devices. Follow any on-screen instructions to complete the pairing process.

My smartwatch keeps disconnecting from my phone. What should I do?

If your smartwatch frequently disconnects, try moving your phone and watch closer together to ensure they're within range. Also, check for any physical obstructions that might interfere with the Bluetooth signal. Restarting both devices can also help resolve intermittent connectivity issues.

What should I do if my smartwatch isn't showing up in my phone's Bluetooth devices list?

First, ensure your smartwatch is in pairing mode. If it's not showing up, try restarting both your smartwatch and smartphone. Also, check to ensure the smartwatch isn't already connected to another device.

How can I reset the Bluetooth connection on my smartwatch?

To reset the Bluetooth connection, you can usually turn off Bluetooth on your device, wait a few moments, and then turn it back on. For a more comprehensive reset, you might need to restart your smartwatch or even perform a factory reset.

Can a software update affect Bluetooth connectivity?

Sometimes, a software update can improve or disrupt Bluetooth connectivity. Ensure both your smartwatch and smartphone are updated to the latest software version. If a recent update has caused issues, check online forums or the manufacturer's website for troubleshooting tips or patches.

Will too many apps running on my smartphone affect Bluetooth connections?

It's possible. Too many active apps can sometimes interfere with Bluetooth performance. Try closing unnecessary apps on your smartphone and then reconnect your smartwatch.

How do I know if my smartwatch's Bluetooth antenna is damaged?

If you consistently face connectivity issues despite troubleshooting efforts, there may be a hardware issue with the Bluetooth antenna. In such cases, consult the manufacturer's support or a professional technician for a diagnostic.

Are there any specific settings on my smartphone that could affect Bluetooth connectivity?

Yes, certain settings like Power Saving Mode or Low Power Mode can impact Bluetooth connections. Make sure these settings are configured appropriately to maintain a stable connection with your smartwatch.

What should I do if none of the troubleshooting steps work?

If you've tried all the above steps and still face issues, it might be best to contact ACwO customer support for your smartwatch. They can provide model-specific guidance and, if necessary, repair or replacement services.

How to charge the smartwatch?

Attach the magnetic end of the charging cable which comes with the watch package to the charging pad of the watch which is located on the back of the watch and connect the other end which is a USB-A end to a 5V, 2A rated power adapter or power bank or a computer. The 007 display would show the charging status while charging.

My smartwatch won't charge when I place it on the charger. What should I do?

First, ensure that the charging contacts on both the smartwatch and the charger are clean and free from any debris. Also, check if the charger is properly connected to a proper power source.

The charging seems very slow. How can I improve the charging speed?

Slow charging can be due to several factors:

• Use your smartwatch's original charging cable and a personal 5V/2A adapter, as they are optimised for your device
• Avoid charging from a computer or laptop USB port, as these may offer lower power output than a wall socket.
• Ensure there's good contact between the charging cradle or cable and the watch.
• Check for any software updates, as they can sometimes include battery or charging optimisations.

My smartwatch heats up while charging. Is this normal?

It's normal for the smartwatch to become slightly warm while charging, but it shouldn't become uncomfortably hot. If it does, remove it from the charger and wait for it to cool down before trying again. Avoid charging the device in very hot or cold conditions, as extreme temperatures can affect battery health.

The battery drains quickly after charging. What could be the problem?

Fast battery drain can be caused by:

• Outdated software. Ensure your smartwatch is running the latest software version.
• Intensive features like high screen brightness, or frequent notifications can drain the battery faster. Try adjusting these settings.
• If the issue persists, the battery might be nearing the end of its lifespan and could need replacing.

What should I do if my smartwatch isn't recognising the charger?

If your smartwatch doesn't recognise the charger. Check for any physical damage to the charger and cable. Try a different power outlet or a different charger if available, ensuring it's compatible with your smartwatch. Restart your smartwatch and attempt to charge it again. If these steps don't work, there might be an issue with the charging port or internal hardware, requiring professional support.

Remember, regular maintenance and following the proper guidelines can help prevent many charging issues. If problems persist, it's advisable to consult with ACwO Customer Support.

Turning On the Watch:

To power on the FwIT 007, press and hold the button on the right side for a few seconds.

Turning Off the Watch:

To power off, long-press the power button while the watch is on and then confirm the action to shut it down.

Accessing the Main Menu:

Swipe left from the home screen and tap on the icon with circular dots inside a square.

Modes and Options on the Watch:

In the menu, you'll find various modes by tapping on different icons:

Sport Mode: Tracks various exercises.

Heart Rate Monitor: Measures your heart rate.

Blood Oxygen Tracker: Checks the oxygen saturation levels in your blood.

Blood Pressure Monitor: Keeps track of your blood pressure.

Relaxation Feature: Assists with breathing exercises.

Alarm Function: Set up alarms as needed.

Music Control: Manage music playback.

Timer: Handy for timing activities.

Settings: Customise your watch settings.

Tracking Exercises

Choose from over 120 sports modes. Select your preferred exercise before starting, then short press the side button and tap start/pause to begin or pause your workout.

Monitoring Heart Rate:

View your heart rate history in the 'Heart Rate' section of the Da Fit App dashboard. It displays daily, weekly, or monthly data, including minimum and maximum heart rates.

Measuring Blood Oxygen Level:

Swipe right from the home screen, go to the SpO2 feature, and tap the screen to measure. Sync the data with your Da Fit app afterward.

Using Relaxation Mode::

Select the 'Relaxation' option from the smartwatch menu to engage in guided breathing exercises.

Controlling Music:

In the menu, tap on the 'Player' icon to play, pause, skip tracks or return to previous tracks. Compatibility may vary with different music apps.

Selecting the Watch Face:

Use the Da Fit app to browse and download watch faces. To change the watch face, long-press on the home screen of the watch and choose from 11 default options.

Adjusting Screen Brightness:

Swipe down from the home screen and adjust the brightness level as needed.

Accessing the Activity Tracker:

Tap on the 'Activity' option in the smartwatch menu.

Accessing the Shortcut Menu:

Swipe right on the home screen to open the shortcut menu.

Checking Notifications:

Swipe up on the home screen to view all received notifications.

Using Camera Control:

In the menu, tap the 'Shutter' icon to remotely control your smartphone’s camera.

Utilising E-Card:

In the Da Fit app, go to smartwatch settings and select E-Card. Add a QR code and title it. Access this QR code on your watch by swiping down and tapping the 'Card' icon. E-Cards can facilitate payments, share social media links, and more.

Playing Games:

Navigate to the menu on your smartwatch. Select the 'Games' option. Choose a game from the list to start playing.

Finding Your Phone:

Open the smartwatch menu. Tap on the 'Find Phone' feature. Once you tap the screen, your phone will start ringing, helping you locate it.

Draining Water:

If your watch gets wet (e.g., after swimming or being in the rain), go to the menu. Select the 'Drain Water' function. The watch will vibrate to shake off the water. After the vibration stops, shake the watch in the direction of the right arrow to expel any remaining water.

For more product functionality, please refer to FwIT 007 User Manual.