Troubleshooting FAQs

My earbuds are not charging. What can I do?

Ensure the charging cable and charging case are working correctly. If the problem persists, the battery may be faulty and you may need to contact ACwO customer service.

How long does it take to charge the earbuds fully?

With HYPER BOOST™ charging technology, ACwO earbuds charge quickly in no time.

The charging case isn’t charging. What can I do

Make sure that the charging cable is properly connected and the power source is functional. If the problem persists, contact ACwO’s customer service.

Can I charge my earbuds without the case?

Generally, wireless earbuds are designed to be charged within their case. Direct charging usually isn't supported unless explicitly stated.

My earbuds are overheating while charging. Is this normal?

Overheating during charging is not normal and could be a safety risk. Disconnect the earbuds immediately and contact customer support.

Why is one earbud charging but not the other?

Make sure both earbuds are properly aligned in the charging case. If one still doesn't charge, clean the charging contacts because they can collect dirt overtime, if the problem still persists, contact ACwO’s customer service.

One of my earbuds is quieter than the other. What should I do?

First, ensure both earbuds are properly cleaned. Dirt or debris can affect sound quality. If the issue continues, there may be a hardware fault and you need to contact ACwO customer service.

I’m experiencing poor sound quality. How can I fix it?

Make sure your earbuds are fully charged and within range of your Bluetooth device. If the issue persists, try resetting them to factory settings.

I hear static noise in my earbuds. What should I do?

Try disconnecting and reconnecting your earbuds to your Bluetooth device. If the static persists, your earbuds might have a hardware issue and you should contact ACwO customer service.

I don't hear any difference when I switch to Bass Mode. What's wrong?

Make sure you've activated Bass Mode correctly according to your instruction manual. If you still don't notice a difference, there might be a hardware issue, and you should contact ACwO customer service.

My microphone is not picking up sound. How can I fix this?

Make sure there's no dirt or debris blocking the microphone. If issues persist, please contact ACwO’s customer service.

Can I use voice assistant features without touching the earbuds?

There is no functionality for using a voice assistant without touch controls. If you want you can activate voice assistant directly from your device.

Can I use the microphone for voice recording on my device?

Yes. The Quad microphone in the ACwO earbuds can function similarly to any external microphone.

Does ENC work when I’m listening to music or only during calls?

The SONIC SHIELD™ ENC in ACwO earbuds is typically designed solely to work during phone calls to enhance voice clarity.

How do I activate the ENC feature on my earbuds?

One need not activate Environmental Noise Cancellation as the built-in mic is already equipped with the same and activated by default to make your calls smoother and clearer.

What is Passive Noise Cancellation and how do I activate it?

Passive noise cancellation is the natural sound isolation achieved through the physical design of earbuds. It doesn't require activation; it works by creating a barrier between your ears and external noise.

How To Power On/Off The DwOTS 424?

POWER ON:

There are two ways to switch the earbuds on:

Auto Power On: To initiate automatic earbud activation, remove the earbuds from the charging case, starting with the right earbud followed by the left earbud.

Manually Power On Left Earbud: To manually switch the earbuds on, long press the Multi-Function Touch Aread for 5 seconds on the Left earbud.

Manually Power On Right Earbud: To manually switch the earbuds on, long press the Multi-Function Touch Aread for 5 seconds on the Right earbud.

POWER OFF:

Auto Power Off: After using the earbuds, put them back in the case, and they'll turn off and start charging.

Manually Power Off: To manually switch the earbuds off, long press the Multi-Function Touch Aread for 5 seconds on either the Left/Right earbud.

How To Play/Pause The Sound In DwOTS 424?

Single tap on either Left/Right earbud’s Multi-Function Touch Area to Play/Pause your sound.

How To Answer/Hang-Up/Decline The Calls In DwOTS 424?

To Answer Calls: Single tap on the Multi-Function Touch Area of either earbud to pick up your calls.

To Hang Up Calls: Single tap on the Multi-Function Touch Area of either earbud to hang up after your conversations.

To Decline Calls: Hold for 2 seconds on the Multi-Function Touch Area of either earbud to decline the incoming call.

How To Activate Voice Assistant In DwOTS 424?

Triple Tap on the Multi-Function Touch Area of the left earbud to activate your voice assistant.

How To Change Tracks In DwOTS 424?

• Repeat Track: Long Press For 2 Seconds on the multi-function touch area of the left earbud.

  Previous Track: Long Press For 2 Seconds twice on the multi-function touch area of the left earbud.

  Play Next Track: Long Press For 2 Seconds on the multi-function touch area of the right earbud.

How To Control Volume In DwOTS 424?

• Increase Volume: Double tap on the multi-function touch area of the right earbud.

• Decrease Volume: Double tap on the multi-function touch area of the left earbud.

How To Activate Equaliser (EQ) Modes In 424?

• Normal/Gaming Mode: Triple Tap on either earbud's Multi-Function Touch Area of the right earbud to switch between Normal and Gaming Mode.

My microphone is not picking up sound. How can I fix this?

Make sure there's no dirt or debris blocking the microphone. If issues persist, please contact ACwO’s customer service.

Can I use voice assistant features without touching the earbuds?

There is no functionality for using a voice assistant without touch controls. If you want you can activate voice assistant directly from your device.

Can I use the microphone for voice recording on my device?

Yes. The Quad microphone in the ACwO earbuds can function similarly to any external microphone.

Does ENC work when I’m listening to music or only during calls?

The SONIC SHIELD™ ENC in ACwO earbuds is typically designed solely to work during phone calls to enhance voice clarity.

How do I activate the ENC feature on my earbuds?

One need not activate Environmental Noise Cancellation as the built-in mic is already equipped with the same and activated by default to make your calls smoother and clearer.