My earbuds are not charging. What can I do?

Ensure the charging cable and charging case are working correctly. If the problem persists, the battery may be faulty and you may need to contact ACwO customer service.

How long does it take to charge the earbuds fully?

With HYPER BOOST™ charging technology, ACwO earbuds charge quickly in no time.

The charging case isn’t charging. What can I do?

Make sure that the charging cable is properly connected and the power source is functional. If the problem persists, contact ACwO’s customer service.

Can I charge my earbuds without the case?

Generally, wireless earbuds are designed to be charged within their case. Direct charging usually isn't supported unless explicitly stated.

My earbuds are overheating while charging. Is this normal?

Overheating during charging is not normal and could be a safety risk. Disconnect the earbuds immediately and contact customer support.

Why is one earbud charging but not the other?

Make sure both earbuds are properly aligned in the charging case. If one still doesn't charge, clean the charging contacts because they can collect dirt over time, if the problem persists, contact ACwO’s customer service.

One of my earbuds is quieter than the other. What should I do?

First, ensure both earbuds are properly cleaned. Dirt or debris can affect sound quality. If the issue continues, there may be a hardware fault and you need to contact ACwO customer service.

I’m experiencing poor sound quality. How can I fix it?

Make sure your earbuds are fully charged and within range of your Bluetooth device. If the issue persists, try resetting them to factory settings.

I hear static noise in my earbuds. What should I do?

Try disconnecting and reconnecting your earbuds to your Bluetooth device. If the static persists, your earbuds might have a hardware issue and you should contact ACwO customer service.

I don't hear any difference when I switch to different modes. What's wrong?

Make sure you've activated the equalizer modes correctly according to your instruction manual. If you still don't notice a difference, there might be a hardware issue, and you should contact ACwO customer service

My microphone is not picking up sound. How can I fix this?

Make sure there's no dirt or debris blocking the microphone. If issues persist, please contact ACwO’s customer service.

Can I use voice assistant features without touching the earbuds?

There is no functionality for using a voice assistant without touch controls. If you want you can activate voice assistant directly from your device.

Can I use the microphone for voice recording on my device?

Yes. The Quad microphone in the ACwO earbuds can function similarly to any external microphone.

Does ENC work when I’m listening to music or only during calls?

The SONIC SHIELD™ ENC in ACwO earbuds is typically designed solely to work during phone calls to enhance voice clarity.

How do I activate the ENC feature on my earbuds?

One need not activate Environmental Noise Cancellation as the built-in mic is already equipped with the same and activated by default to make your calls smoother and clearer.

Why isn't the active noise cancellation working on my earbuds?

If ANC isn't functioning properly, first ensure that your earbuds are fully charged. Check if ANC is activated in your earbuds (check product functionality for how to enable ANC mode).

The ANC quality has diminished recently. What could be causing this?

Diminished ANC quality can be due to several factors:

Ear tips may not be fitting properly in your ears. Try different sizes or types of ear tips for a better seal.

The microphones used for ANC might be blocked by dirt or debris. Clean them carefully according to the manufacturer's instructions.

I'm hearing a hissing sound when ANC is enabled. Is this normal?

A slight hissing sound can be normal when ANC is active, but it should not be overly distracting. If the sound is too loud, it could indicate an issue with the earbuds. Try consulting ACwO customer support.

Why does the ANC feature cause discomfort or a feeling of pressure in my ears?

Some users might experience discomfort or a sense of pressure due to the way ANC technology works. This is usually more noticeable when the earbuds create a very tight seal. Taking breaks from using the earbuds and ensuring they fit comfortably can help alleviate this issue.

Can external factors affect the performance of ANC in my earbuds?

Yes, external factors like strong winds or very noisy environments can impact the effectiveness of ANC. Additionally, if the earbuds do not fit properly in your ears, the ANC may not work as intended.

Does ANC cancel all the background noise?

No, ANC helps in canceling some level of background noise. In DwOTS X, ANC allows noise cancellation of up to 32db. .

How To Power On/Off The Smart Functions ACwO DwOTS X?

POWER ON:

There are two ways to switch the earbuds on:

Manually Power On Left Earbud: To manually power on the left earbud, tap and hold the Multi-Function Touch Area of the left earbud for 5 seconds.

Manually Power On Right Earbud: To manually power on the right earbud, tap and hold the Multi-Function Touch Area of the right earbud for 5 seconds.

POWER OFF:

Power Off Left/Right Earbud: To power off the earbuds, tap and hold the Multi-Function Touch Area of either earbud for 5 seconds

How To Play/Pause Music On The Smart Functions ACwO DwOTS X?

Play/Pause: To play or pause the music, a single tap on the Multi-Function Touch Area of either earbud.

How To Change Tracks On The Smart Functions ACwO DwOTS X?

Next Track: To skip to the next track, double-tap on the Multi-Function Touch Area of the left earbud.

Repeat/Previous Track: To go back to the previous track, double-tap on the Multi-Function Touch Area of the right earbud.

How To Switch Between Transparency/ANC Mode On The Smart Functions ACwO DwOTS X?

Switch Between Transparency/ANC Mode: To switch between Transparency, ANC, and Normal mode, tap and hold the Multi-Function Touch Area of the right earbud.

How To Switch Between Bass/Theatre/Normal Mode On The Smart Functions ACwO DwOTS X?

• Switch Between Bass/Theatre/Normal Mode: To switch between Bass, Theatre, and Normal modes, tap and hold the Multi-Function Touch Area of the left earbud.

How To Answer/Hang-Up/Decline Calls On The Smart Functions ACwO DwOTS X?

• To Answer Calls: To answer an incoming call, single tap on the Multi-Function Touch Area of either earbud.

  To Hang Up Calls: To hang up the call after your conversation, single tap on the Multi-Function Touch Area of either earbud.

  To Decline Calls: To decline an incoming call, double-tap on the Multi-Function Touch Area of either earbud.

• How To Control Volume On The Smart Functions ACwO DwOTS X?

  • Increase Volume: To increase the volume, triple tap on the Multi-Function Touch Area of the right earbud.

    Decrease Volume: To decrease the volume, triple tap on the Multi-Function Touch Area of the left earbud.

  • How To Activate Voice Assistant On The Smart Functions ACwO DwOTS X?

    • Voice Assistant: To activate your voice assistant, tap four times on the Multi-Function Touch Area of either earbud

    • Why isn’t the Type-C Dongle connecting to my device?

      • If the Type-C Dongle isn’t connecting automatically, simply go to your device’s settings, open the OTG Connection, and enable it to establish the connection.

      • Why do I get less playtime with the Type-C Dongle?

        • When the ANC is off and the Type-C Dongle is not in use, you can enjoy up to 50 hours of playtime. Using the dongle or ANC may slightly reduce this time.

      • Can I connect the Type-C Dongle to any gaming console?

        • Yes, the Type-C Dongle is compatible with any gaming console that has a Type-C port.

        • Can I still use all the touch functions while using the Type-C Dongle?

          • Absolutely! All touch functions will work just the same, even when you're using the Type-C Dongle.